Data deletion

Managers can remove a member of staff from the Staff page at any time. Their training records, certificates and app access are removed from your account straight away, and permanently deleted from our systems within 30 days.

Your agency controls your training records, because it needs them to meet its regulator’s rules. To have your information deleted, ask your manager. If you contact us at hello@checkedandready.com, we will pass your request to your agency and help them deal with it. Your agency may have to keep some records for a time by law.

• Export first. Download all your records as a spreadsheet from your account at any time.
• Close the account from your account settings, or email hello@checkedandready.com from the account manager’s address.
• Within 30 days we permanently delete your agency’s records, staff accounts and stored certificates.
• Within a further 30 days copies in our encrypted backups are overwritten.

We keep billing records, such as invoices and payments, for up to 6 years because tax law requires it. They show the agency name and amounts, never your staff’s records.

To have information about you deleted, such as messages you sent us, email hello@checkedandready.com. We will confirm who you are, then reply within one month. Our privacy policy explains all your rights.